Shipping policy

Shipping & Delivery Information

At HikoAroha, we are committed to getting your premium audio and computing gear—including speakers, keyboards, and mice—safely to your doorstep. This policy outlines our standard shipping procedures.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipment confirmation email with tracking information once your order has been dispatched.

Shipping Destinations & Times

We ship to most international destinations. Delivery times for Standard Shipping vary by location:

  • Domestic: 3-7 business days
  • International: 10-20 business days

Please note these are estimates and not guarantees. Delays due to customs processing, weather, or carrier issues are possible and beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your package. There is currently no free shipping promotion. The final shipping fee will be displayed before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier's website to monitor your package's journey.

Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address. HikoAroha is not responsible for packages lost or delayed due to incorrect addresses provided. Please double-check your information during checkout.

Customs, Duties, & Taxes

For international orders, any applicable customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient. These charges are not included in the item price or shipping cost paid to HikoAroha. Please contact your local customs office for more information.

Contact Us

For any questions regarding your order's shipment, please contact our support team at [email protected]. Please have your order number ready for faster assistance.