How long does shipping take?

We process orders within 1-2 business days. Domestic shipping typically takes 3-7 business days. International shipping times vary by destination, usually between 7-15 business days. You will receive a tracking number via email once your order ships.

What are your shipping costs?

We offer free standard shipping on all domestic orders over $50. For international orders and orders below this threshold, shipping costs are calculated at checkout based on your location and the selected delivery method.

Can I change or cancel my order?

You can request a change or cancellation by contacting us at [email protected] as soon as possible. We can only modify orders that have not yet entered the packaging process.

What is your return policy?

We offer a 30-day return policy for items in new, unopened condition with original packaging. For defective items, please refer to our warranty information below. To initiate a return, please contact our support team at [email protected].

Do your products come with a warranty?

Yes. All HikoAroha speakers, keyboards, and mice come with a standard manufacturer's warranty, typically ranging from 1 to 2 years, covering defects in materials and workmanship. The specific warranty period for your product is listed on its product page and included documentation.

What if I receive a damaged or defective item?

Please contact us immediately at [email protected] with your order number and details (including photos) of the issue. We will guide you through the replacement or repair process under our warranty terms.

Are your products compatible with my device?

Our speakers, keyboards, and mice are designed for broad compatibility with major operating systems like Windows, macOS, Chrome OS, and often Android/iOS (as specified per product). Please check the "Specifications" section on each product page for detailed compatibility information.

Where can I find product manuals or drivers?

Most products include a quick-start guide in the box. For full user manuals, software, or driver downloads, please visit the support section of the specific manufacturer's website. The product page on our site often provides links to these resources.

How do I contact customer support?

For any questions not covered here, our dedicated support team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within 24 hours on business days.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods as displayed at checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and partner with trusted, PCI-compliant payment processors. HikoAroha does not store your full credit card details on our servers.